If you are ordering from outside UK, please read this before completing the order.

Packaging & Delivery

Packaging

All babies will be wrapped with tissue paper and sat in fibre pots before sitting into paper box lined with bubble wrap or more tissue paper. I will make sure they are secured to ship. As succulents are quite hardy plant, they will survive long trip and sometimes start to root by the time you receive it.

Soil

I do not profit from the delivery services therefore please understand that the shipping company would charge hefty fee due to the weight.

Please select the higher rate if your order contains soil.

UK & British Isles (Isle of Man, Jersey and Guernsey) Delivery

Under £30- Flat rate of £3.95 for Royal Mail First Class or Second Class if your parcel contains soil or pots

Over £30 (without large pots)- FREE 

*all large pots would require additional postage due to the weight and additional wrapping required to secure them 

However Royal Mail has been experiencing some service disruption due to the pandemic, I would suggest you using myHermes or UPS, you would be able to find the shipping rates on the checkout.

Europe Delivery see this page for Brexit regulation 

Royal Mail: 

  • Order upto £150 - £13.50 delivery 
  • Order £150-£249.99 - £15 delivery fee
  • Order over £250 - free delivery

However Royal Mail has been experiencing some service disruption due to the pandemic. You would also need to consider if your country is having national lockdown, every country has different rules in terms of post delivery, so please check before you order. 

RECOMMENDED: UPS where you can select ground network (cheaper) or air freight. UPS tend to have their own delivery system where they are treated as essential workers therefore they are still be able to operate during lockdown, however they are experiencing some delays due to shortage of staff. 

  • you will be able to find out the delivery price on the checkout.

US & Canada Delivery- See this page 

South America: currently ships to Argentina, Brazil, Chile, Colombia, Peru, Uruguay, Venezuela- See this page 

Can I combine orders?

Of course you and it's best way to save the shipping cost especially if you live outside UK. I will normally charge a flat rate for (EU orders) and Free delivery in UK. You can place as many orders as possible and I will refund you for the shipping fee difference or substitute with other plants. 

Import duty and duty tax

All international parcels with value over £20 (or £15 for US) would attract duty tax and import duty, please let me know if you want me to declare full value of your order. Otherwise to reduce the chances of delay or inspection, I would declare the value to be £20

Full protection for parcel 

Standard parcel protection covers upto £20 or £50 if you opt for £50 protection value, therefore if you have ordered more than the value, please let me know if you wish me to declare full value of the parcel which usually cost additional for the extra protection just in case the parcel has gone missing. However higher value parcel is subjected for import duty tax and fee. 

 

Cancellation

Please note I do remain right to cancel your order. 

I am more than happy to make some exceptions if your country is not on list, please contact me at zyinguk@gmail.com